Terms of use

The Complete the deputy report service lets you create your deputy report online and submit it to the Office of the Public Guardian (OPG).

The service is intended for use by either:

  • a court-appointed deputy
  • someone working on behalf of, and with the consent of, a professional or public authority court-appointed deputy

By using this service you agree to keep to:

Any information you provide will be stored securely and used in line with our privacy notice and cookie policy.

Completing your report

You’re responsible for completing your report as accurately and as fully as possible.

If this is a joint or joint and several deputyship, you should consult the other deputies when completing the report.

Changing your report

Before you submit a report to OPG, you can make changes to the information you’ve provided.

Once you’ve submitted a report to OPG, you cannot make any further changes to it online. If you need to change a report after you’ve submitted it, please contact us.

What happens when you submit your report

Once you have submitted a report within the service, the report can be accessed by relevant members of OPG staff.

Your report will be kept and processed in accordance with our privacy notice and OPG’s personal information charter.

OPG will send an acknowledgement letter or email when we’ve reviewed the report. Sometimes we may ask for more information.

Your account security

When you create a deputy report service account, use a valid email address and choose a strong password that someone else will not be able to guess easily.

It’s your responsibility to keep your sign-in details safe. Do not share your password with anyone or write it down.

You are responsible for all activity on your Complete the deputy report service account.

We recommend that you sign out of your account when you’re not using the service. We’ll automatically sign you out if you have not used the service for 20 minutes.

Accessing the service securely

You’re responsible for accessing the service securely. You should not access it using a computer or network that may leave personal information accessible to others. For example, you should not:

  • leave a computer unprotected while you’re signed in to the service
  • access the service using a shared or public computer
  • access the service using an open WiFi network

We make every effort to check and test this service whenever we amend or update it. However, you must take your own precautions to make sure that the way you access this service does not expose you to the risk of viruses, malicious computer code or other forms of interference that may damage your computer.

Public authority and professional deputyships

If you are the named public authority or professional deputy, you can add a limited number of your colleagues (‘users’) to the service to help you administer the deputyship. You are responsible for:

  • giving each new user their own registration details so they can create an account on the service (multiple people must not share a single account)
  • monitoring and protecting access to the service, by ensuring all registration and login details are kept confidential and secure
  • keeping a complete, accurate and up-to-date list of registered users
  • telling OPG about any loss, theft or unauthorised use of registration details
  • telling OPG about any unauthorised access to the service

OPG sets these standards to protect the privacy of clients and stakeholders.

You and other users must make information on your organisation’s use of this service available to OPG if requested for audit or compliance purposes. We reserve the right to suspend or remove access to the service wherever non-compliance is identified.

Keep each client’s information separate

All client information added to the service must be kept separate under each client ‘account’. Any documents uploaded, or any information entered into the report, notes or contacts, must be specific to the client in question.

Follow data protection best practice

As the professional or public authority deputy named on the court order, or someone authorised to act on their behalf, you and your organisation are responsible for the security of information you enter into this service.

You and your organisation must follow the strict standards that data protection legislation sets out for dealing with personal information.

Personal information includes:

  • information gathered about clients and entered into the Complete a deputy report service
  • the registration details, user IDs, passwords and email addresses needed to access that information on the service

Governing law

These terms of use are governed by and construed in accordance with the laws of England and Wales, including:

  • Computer Misuse Act 1990
  • General Data Protection Regulation 2018
  • Data Protection Act 2018
  • Mental Capacity Act 2005

Any dispute you have which relates to these terms of use, or your use of GOV.UK (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.

About these terms of use

These terms of use affect your rights and liabilities under the law. They govern your use of, and relationship with, the Complete the deputy report service. They do not apply to other OPG services, or to any other department or service that links to this service.

Please check these terms of use regularly. We may update them at any time without notice. This might happen if there’s a change in the law or a change to the way the service works. You’ll agree to any changes if you continue to use the service after the terms of use have been updated.